Approval Status: Not Currently Ethical Tick Approved

NDIS certification company Ethical Tick said Cocoon’s shift to Crescent “highlights critical flaws in the system – where suspended providers can effectively redirect participants to related entities, raising serious concerns about accountability and transparency”.

Ward Sheehan, founder of quality assurance business Ethical Tick, questioned whether Crescent was offering participants “genuine choice to explore alternative providers.

Ward Sheehan, who runs Ethical Tick, responded to his video saying, “Even in this apology, you’ve said you “stand by your beliefs.” That makes these words feel more like damage control than true accountability. An apology that continues to defend the same harmful views is not an apology — it’s a token gesture.”